- The American Buyer Satisfaction Index not too long ago launched its annual rating of fast-food and fast-casual chains.
- Buyer satisfaction is dropping throughout America, with satisfaction at limited-service eating places dropping 1.3% in comparison with 2018.
- Listed here are the highest 11 nationwide chains in America in the case of customer support.
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Whereas some fast-food chains could also be burdened by a popularity of distracted cashiers and soiled eating rooms, a couple of manufacturers rise above the competitors.
On Tuesday, the American Buyer Satisfaction Index launched its annual restaurant report. Throughout America, the ACSI discovered that buyer satisfaction is dropping, with satisfaction at limited-service eating places dropping 1.3% in comparison with 2018.
“General, the quick meals buyer expertise exhibits some deterioration as main operators give attention to expertise and menu upgrades to satisfy altering shopper preferences,” the report states. “Quick meals prospects are usually extra value delicate as properly, and the business sees a weakening in visitor perceptions of worth.”
Listed here are the highest 11 nationwide fast-food and fast-casual chains in America in the case of customer support.