As dependent as we’ve collectively develop into on meals supply apps like Grubhub, Uber Eats, DoorDash, and different rivals, quite a lot of curiosity nonetheless exists in regards to the habits of individuals both utilizing or working for them. From tipping discrepancies to weird courier tendencies, it’s onerous to gauge precisely how effectively (or badly) we’re making use of those companies.
A brand new research courtesy of U.S. Foods seems to shed a bit extra gentle on client habits, by way of a survey of 1,518 grownup app customers (ages 18-77) and 497 supply drivers/riders (ages 21-63). Along with just a few fascinating items of basic knowledge, corresponding to Uber Eats being the preferred supply app amongst these surveyed, the research additionally affords a better take a look at a few of the extra disputed features of app-driven supply.
For patrons, the precedence is meals high quality. 17% of respondents reported that they have been “persistently irritated” with meals not arriving heat (the highest response) and 16% have been upset about meals arriving late. For drivers, a full 60% selected weak or lacking ideas as a prime concern, and one other 52% railed towards “meals not prepared on time at restaurant.”
Talking anecdotally as an occasional Uber Eats/Postmates courier: That latter one is a legit downside, though it’s bettering as eating places develop into accustomed to coping with apps. Till you’ve sat in a Buffalo Wild Wings for over an hour as a result of the restaurant forgot about you, it’s onerous to understand how irritating it will probably get.
However maybe probably the most disarming revelation comes from a bit on dangerous supply service. You may want to transfer on to the following paragraph presently, if you happen to’re already the paranoid kind about this form of factor: 28% of drivers admit to consuming from an order earlier than dropping it off, and…