“It is arduous whenever you hear your son or daughter says ‘I am on my own in San Francisco,'” mentioned Douglas Davila. “My coronary heart was in my throat. I used to be shaking.”
The Davilas’ daughter was flying to Spokane, Washington, with a layover in San Francisco. She informed her household that she was by no means escorted by an Alaska Airways consultant regardless of the household paying the unaccompanied-minor price.
A PARENT’S WORST NIGHTMARE: A flight from RDU took a chaotic flip for a 13 12 months previous who landed in California alone. Douglas and Maria Davila say they paid @AlaskaAir an unaccompanied minor price, however these companies weren’t offered. Story tonight at 11 on #abc11. pic.twitter.com/Bpf3K1HsUw
— Akilah Davis (@DavisABC11) August 23, 2019
Alaska Airways despatched ABC11 the next assertion:
“Caring for a kid flying alone, and not using a guardian, is our high precedence. We view them as essentially the most treasured cargo. Our investigation, which incorporates particular data that tracked the motion of our younger visitor, signifies staff did meet her when her flight arrived and escorted her to our Service Heart at San Francisco Worldwide Airport.
“Our visitor was requested to attend with staff on the Service Heart, as her connecting flight to Seattle was delayed for 1.three hours as a result of a mechanical problem. Whereas we had tabs on our younger visitor your complete time, we perceive that she might have felt unsupervised within the crowded space and for that we’re deeply sorry. We additionally suppose we might have finished a greater job speaking together with her. Given her expertise, we’re rigorously evaluating our chain of custody…